REFURBINI – is the trade name of S.C. REFURBINI SRL, CUI 44037079, J12/1643/2021 with its registered office in Str. Poet Grigore Alexandrescu nr. 47 Sc. 1, Ap.10 Cluj-Napoca, Cluj County. (hereinafter referred to as REFURBINI).
Seller – REFURBINI.
Buyer – can be any natural person over 16 years of age or legal entity or any legal entity that places an Order.
Client – can be any natural person over 16 years of age or legal entity who has or obtains access to CONTENT, by any means of communication made available by REFURBINI (electronic, telephone, etc.) or based on an existing usage agreement between REFURBINI and them and which requires the creation and use of an Account.
User – any natural person over 16 years of age or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the General Terms and Conditions section.
Nickname – pseudonym by which a certain User/Client/Buyer can add Content to the Site. The nickname is associated with the User/Client/Buyer's information on the Site under the name “Username”.
List – the section in Favorites where the Buyer/User can add Goods or Services they wish to track for a possible purchase and which they can then delete or add to the shopping cart ("My Cart").
Lists can be:
Public: any Client/Buyer/User can view the Buyer/User's List if they have shared it on social networks (Facebook, Twitter and Google+) or if they access the Buyer/User's public profile on the Site. Lists are public, and the Buyer/User has the option to set them as private at any time, directly from their Account, Favorites section;
Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, Favorites section.
My Cart – a section in the Account that allows the Buyer/User to add Goods or Services they wish to purchase at the time of adding or at a later time; if the Goods or Services are not purchased at the time of adding by placing an Order, the Buyer/User will benefit from the service offered by the Seller to track the Goods and Services by receiving Commercial Communications from the Seller.
Site – the online store hosted at the web address liviualexa.com and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, their intention to purchase Goods and Services from the Site.
Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the action of commercially exposing a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time set by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – represents:
– all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment;
– the content of any email sent to Buyers by the Seller through electronic means and/or any other available means of communication;
– any information communicated by any means by an employee/collaborator of the Seller, to the Buyer, according to the contact information, specified or not by the Buyer;
– information related to the Goods and/or Services and/or prices practiced by the Seller in a certain period;
– information related to the Goods and/or Services and/or prices practiced by a third party with whom the Seller has partnership agreements, in a certain period;
– data related to the Seller, or other privileged data thereof.
Document – these Terms and Conditions.
Commercial Communications – any type of message sent (such as: email/SMS/phone/mobile push/webpush/etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased, information regarding offers or promotions, information related to Goods and Services added to the "Account/My Cart" section or the "Account/Favorites" section as well as other commercial communications such as market research and opinion polls.
Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by REFURBINI to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Green stamp fee – the value expressed in RON, paid by the Seller to the authorized company for taking over the collection, transport and recovery/recycling operations of waste electrical and electronic equipment, as provided by current legislation.
Specifications – all specifications and/or descriptions of the Goods and Services as stated in their description.
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (phone or email) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after placing the Order is for informational purposes and does not represent acceptance of the Order. This notification is made electronically (email) or by phone.
2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Buyer will be notified at the email address or phone number provided to the Seller when placing the Order, and the amount paid will be refunded.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives the Order dispatch notification from the Seller via electronic mail and/or SMS.
3.1. Access to place an Order is permitted to any User/Buyer.
For justified reasons, REFURBINI reserves the right to restrict the User's/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that, based on the User's/Buyer's conduct or activity on the Site, their actions could in any way harm REFURBINI. In any of these cases, the User/Buyer may contact REFURBINI's Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures.
3.2. REFURBINI may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with whom REFURBINI has partnership agreements, for a certain period of time and within the limits of available stock.
3.3. All prices for Goods and/or Services presented on the Site are expressed in lei (RON)
3.4. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, if the currency of issue differs from RON. The Buyer is solely responsible for this action.
3.5 All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations/etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.
4.1. The Seller may assign and/or subcontract a third party for Services related to the fulfillment of the Order, with the Buyer's notification, without requiring their consent. The Seller will always be responsible to the Buyer for all contractual obligations.
5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of REFURBINI, with all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) being reserved.
5.2. The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original intended by REFURBINI, include any Content outside the Site, remove markings signifying REFURBINI's copyright over the Content, or participate in the transfer, sale, distribution of materials created by reproducing, modifying or displaying the Content, except with the express written consent of REFURBINI.
5.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, unless the Content is accompanied by a specific and valid usage agreement concluded between REFURBINI and the Client/Buyer/User, and without any implicit or express warranty formulated by REFURBINI regarding that Content.
5.4. The Client/Buyer/User may copy, transfer and/or use Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.
5.5. In the event that REFURBINI grants the Client/Buyer/User the right to use, as described in a separate usage agreement, certain content, to which the Client/Buyer/User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the period of existence of that or those contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of REFURBINI for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way by this content, during or after the expiration of the usage agreement.
5.6. No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by them through access, visiting and/or viewing constitutes a contractual obligation on the part of REFURBINI and/or the employee/representative of REFURBINI who mediated the transfer of Content, if such exists, in relation to the respective content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, if it exists, is prohibited.
6.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, and then completing the Order by making payment using one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that there is available stock for it. Adding a Good/Service to the shopping cart, without completing the Order, does not entail the registration of an order, implicitly nor the automatic reservation of the Good/Service.
6.2. By completing the Order, the Buyer consents that all data provided by them, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
6.3. By completing the Order, the Buyer consents that the Seller may contact them, by any available / agreed means by the Seller, in any situation where it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of one party to the other or without either party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the Buyer's issuing bank of the transaction, in case of online payment;
6.4.2. invalidation of the transaction by the card processor agreed by REFURBINI, in case of online payment;
6.4.3. data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.4.4 The balance for orders with the "Pay what I keep" payment method has exceeded the maximum limit
6.5.5 The Buyer has not paid for orders with the "Pay what I keep" payment method within the deadline
6.5. The Buyer has the right to withdraw from the Contract, i.e. to return a Good or cancel a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than delivery costs. Thus, according to GEO no. 34/2014, the period for returning a Good or canceling a Service expires within 14 days from:
– the day on which the Buyer physically takes possession of the last Good – in the case where the Buyer orders multiple products in a single order that will be delivered separately
– the day on which the Buyer physically takes possession of the last Good or the last part – in the case of delivery of a product consisting of several lots or parts
6.6. If the Buyer decides to withdraw from the Contract, they can complete the online return form available at http://www.REFURBINI.ro/info/form/retur.
6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid for, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller was informed by the Buyer of their decision to withdraw from the Contract. The amount will be refunded as follows:
6.7.1. for Orders paid with a bank card -> by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;
6.7.2. for Orders paid by Op/iTransfer/ -> by bank transfer or by generating a voucher with the value of the returned product;
6.7.3. for Orders paid cash on delivery / cash in showroom -> by cash refund in showroom, by refunding the product's value to the bank account provided by the client, or by generating a voucher with the value of the returned product.
6.7.4. for Orders paid through consumer credit -> cancellation/recalculation of the installment contract.
6.8. The Seller may delay the refund of the amount until the receipt of the sold Goods or until the receipt of proof that they have been dispatched, in case the Seller has not offered to recover the Goods themselves (the latest date will be taken).
6.9. If the Good is returned in a condition where it can no longer be sold as new (opened packaging, missing accessories, damaged Good), we reserve the right to request a fee for restoring the Good to its original state, as the case may be, or to cover the price difference resulting from selling the product as repackaged, or, at the Buyer's request, we will reship the Good, with delivery costs borne by the Buyer.
Since, in the case of distance sales, the Buyer does not have the possibility to check the Goods before concluding the contract, they have the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and check the Goods they have purchased to the extent necessary to establish the nature, characteristics, and functioning of the Goods.
To establish the nature, characteristics, and functioning of the Goods, the Buyer must handle and inspect them in the same way they would be allowed to do in a physical store. For example: the Buyer should only try on an item of clothing, not wear it on various occasions.
The Buyer is only responsible for the decrease in value of the Goods resulting from handling other than that necessary to determine the nature, qualities, and functioning of the Goods.
In the event that the Buyer exercises their right of withdrawal after having used the Goods to an extent that exceeds the limit necessary to establish their nature, characteristics, and functioning, the Buyer is responsible for any decrease in the value of the Goods.
Accessories (user manuals, CDs, cables, etc.) in the Good's box as well as its original packaging are an integral part of the Good. Consequently, we recommend that the Buyer, when exercising their right of withdrawal from the contract, return it in its undamaged original packaging, protected by wrapping with stretch plastic packaging film or packaged in a cardboard box (without labels glued to it, without cuts, tears, etc.) and together with all its accessories.
Returned Goods showing signs of wear (stains, scratches, dents, cracks, bumps, etc.) are accepted for return only after being brought into conformity, involving cleaning, cosmetic, repair, replacement of any damaged parts, and bringing them to a commercial form for sale as a Reconditioned / Resealed product. The final value is determined based on the value of the parts that need to be replaced and the reconditioning labor or as the difference between the initial value of the new product and the resale value of the used product.
Any decrease in the value of the Goods resulting from their handling other than that necessary to determine the nature, qualities, and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will retain a sum of money representing the decrease in the value of the Good in a proportion of 5%-50% of the initial value of the Good, as the case may be. The amount of the depreciation fee will be communicated to the Buyer upon receipt of the returned Goods.
6.10. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will refund the value of the Good and/or Service to the Buyer's account, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed their intention to terminate the Contract.
6.11. Availability of a Good will be displayed on the Site as follows:
“in stock” – we have more than 3 pieces in REFURBINI's stock
“limited stock” – we have less than 3 pieces in REFURBINI's stock
“in supplier stock” – The Good is not available in REFURBINI's stock. If you register an Order for a Good that says “in supplier stock”, one of our sales consultants will contact you as soon as possible to inform you about the availability of the Good.
“on order” – The Good is not available in REFURBINI's stock and for the moment we have no information about its availability in the supplier's stock. But, if you register an Order for a Good that says “on order”, one of our sales consultants will check the product's availability in the supplier's stock and will contact you to inform you about the availability of the Good.
“pre-order” – The Good is not available in REFURBINI's stock and not in the supplier's stock either. But, if you register an order for a Good that says “pre-order”, one of our sales consultants will check the supplier's replenishment term and will contact you to inform you about the availability of the Good.
“out of stock” – The Good is no longer available in REFURBINI's stock
“temporarily unavailable” – we cannot currently procure the Good because it is not in the supplier's stock.